Privacy Policy

Who we are

Wingz Box is a takeaway restaurant based at 53 Bohemia Road, St Leonards on Sea, East Sussex TN37 6RE. This privacy notice explains how we handle personal information when you use our website and online ordering service.

For privacy questions or data requests, contact us at [email protected] or call 01424 257 485.

What we collect

Depending on how you use the site, we may process:

• Order details — items ordered, options, quantities, order type (delivery or collection), notes, and payment status.
• Contact details — name, email address, and phone number so we can confirm your order and reach you if needed.
• Delivery address — street address and postcode when you choose delivery, used to check service area and fulfil the order.
• Allergy notes — information you choose to provide about allergies or dietary requirements, shown to kitchen staff so they can prepare your order carefully. This is sensitive information; we only use it for food safety and order fulfilment.
• Payment-related data — card payments are processed by Stripe. We receive payment status and related references; we do not store full card numbers on our servers. Cash payments at collection or delivery do not involve card data through our site.
• Technical and operational data — limited information needed to run the service securely (for example order tracking tokens and basic server logs).

Why we use your data

We use personal data to:

• Take, prepare, and fulfil your order (delivery or collection)
• Process payments and issue refunds where applicable
• Contact you about your order (confirmation, delays, issues)
• Show relevant allergy notes to kitchen staff on our order systems
• Operate and secure our website, kitchen display, and admin tools
• Meet legal and accounting obligations (for example order records)

We rely on steps needed to perform the contract for your order, our legitimate interests in running a safe food business, and legal duties where they apply. Where you provide allergy notes, we process that information because it is necessary for food safety in relation to your order.

Who sees your data

Order and contact details are available to authorised Wingz Box staff through our kitchen and admin systems so they can prepare and manage orders. Payment card processing is handled by Stripe as our payment provider. We may also use hosting and email providers that process data on our behalf under appropriate arrangements. We do not sell your personal data.

How long we keep it

We keep order and related customer details for as long as reasonably needed to fulfil the order, handle refunds or disputes, and meet record-keeping requirements (for example tax and accounting). Allergy notes are retained with the order record they relate to. We do not keep data longer than we have a clear operational or legal need for it.

Cookies and similar technologies

Our storefront uses essential storage needed for the service to work — for example remembering your cart in the browser while you shop. We do not use non-essential advertising or analytics cookies that would require a cookie consent banner. If that changes, we will update this notice and obtain any consent the law requires.

Your rights

Depending on applicable UK data protection law, you may have rights to access, correct, delete, or restrict certain personal data, and to object to some processing. To make a request, email [email protected] with enough detail for us to find your order or account information. You may also contact the Information Commissioner's Office (ICO) if you have a concern about how your data is handled.

Changes to this notice

We may update this privacy policy from time to time. The "Last updated" date at the top of this page will change when we do. Please check back periodically. Continued use of our ordering service after an update means you should review the revised notice.

See also our Terms & Conditions for how ordering and payments work.